WELCOME

We are pleased and appreciate that you have chosen our Hampton Inn by Hilton for your stay and hope you will find our accommodations and services up to your expectations.

Our entire team is committed to providing you with a warm welcome, comfort and convenience during your stay and a parting wish for your safe travel and speedy return.

We guarantee 100% guest satisfaction. Please call on any member of our hotel staff, if you need assistance or have a problem during your stay. If you are not satisfied, we do not expect you to pay.

We hope you will find your stay so pleasurable that you will select our Hampton Inn by Hilton hotel each time travel brings you to Miami.

In this directory, you will find detailed information about the guest services offered at the hotel. Should you need something which is not listed, or require assistance quickly, please call our Front Desk or Manager on Duty.

Enjoy your stay! We look forward to welcoming you back to our Hampton Inn.

Sincerely yours,

Damian Gonzalez
General Manager

ABOUT OUR HOTEL

Our Hampton Inn by Hilton Coconut Grove hotel offers a peaceful escape with easy access to a vibrant community full of activity and culture. Located in an upscale, tree-lined neighborhood, guests can enjoy leisurely sidewalk cafes and trendy shops in and around the CocoWalk Mall. Travel the culinary world by touring international and local restaurants within a 2-mile radius from our hotel in the CocoWalk and Miracle Mile Centers. Half-block from our front door, the MetroRail expands our guests’ convenience zone to major destinations in Miami, providing easy access to Bayside Marketplace, Kaseya Center, and Adrienne Arsht Center for the Performing Arts.

Enjoy your choice of 135 guestrooms unusually spacious and comfortable with a host of thoughtful amenities, equipped with 42" TVs with extended cable and 49" TVs in all Studios, Clean & Fresh Hampton Bed™, and free high-speed internet access to keep you connected while on the road. You'll also enjoy the convenience of having a coffee maker, and iron/ironing board in your room. In our stylish bathrooms you'll enjoy fluffy towels, hair-dryer, and a WaterPik® showerhead.

Other amenities include fitness room, swimming pool and whirlpool, guest coin laundry and meeting facilities.

Our Hampton Inn offers the best value coming... and going!

CHECK IN: 3:00 PM
CHECK OUT: 12:00 PM

HOTEL EXTENSIONS

For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the hotel's General Manager, Damian Gonzalez, (our ADA Contact Person) by dialing 0. Complaints of disability discrimination may also be filed with the U.S. Department of Justice at www.ada.gov or by calling (800) 514 - 0301 (voice) or (800) 415 - 0383 (TTY).

IF YOU'RE HAPPY AND YOU KNOW IT, TOUCH 0
The front desk will help accommodate your needs, just contact us by dialing 0 from the guestroom phone.

HOUSEKEEPING
For your comfort, housekeeping services are provided every other day. For all housekeeping requests, please dial 0.

PHONE NUMBERS

TV GUIDE

STAY CONNECTED

This property offers complimentary Deep Blue Communications high-speed Internet access. Use your Wi-Fi or Ethernet enabled device to get online and check email.

You must log in every 24 hours.

CONNECTION GUIDE

Wi-Fi Internet Access

• Make sure the Wi-Fi is enabled on your device
• Search your Wi-Fi settings and connect to "Hilton Honors" SSID
• Open your browser, it will take you to the property landing page

CONNECTION TIPS

If the StayConnected Welcome Page does not appear when you launch your browser:

• Disable any proxy server settings in your browser.
• Disable any firewall settings that may prevent the StayConnected Welcome Page from loading
• Try to access web pages in your browser that you normally don't visit, such as www.msn.com

QUESTIONS? Call: 877-512-4455

Wi-Fi enabled device required for Wi-Fi service. Other restrictions apply.

TRAVEL WITH PURPOSE

Hampton hotels strive to provide a consistent, healthy approach to travel for our guests. Through the Take Care program Hampton wants to encourage our guests to join us in taking better care of ourselves, each other and the environment. Below are some of the steps that our property is committed to:

• Take care of our environment and support the local community
• Conserve and protect water. Did you know that leaving the water running while brushing your teeth can waste on average, 8 gallons per day? At Hampton hotels, we are committed to conserving the Earth’s natural resources and are proud to offer our guests an opportunity to participate in a linen reuse program.
• We offer low flow massaging showerheads, and low flow toilets where possible

The Hampton Inn - Coconut Grove Miami has taken added measures to support these efforts, including:

• The Linen re-use program, Ozone laundry facilities to reduce waste and energy consupmtion
• Energy saving and increased air quality actions. Did you know that nearly 1/3 of the population are believed to live in areas with harmful air pollutants? Hampton hotels are built with energy efficient make-up air units for increased air quality and reduced energy consumption. Energy Star products can be found throughout our family of hotels, a positive impact on energy conservation
• We believe that the best lighting is natural lighting, so open up those drapes and let the sun shine in
• CFL or energy efficient light bulbs in all guestrooms and public areas, energy efficient television sets, HVAC energy management
• 35,000 gallon cistern to harvest rain water for irrigation
• We are committed to reducing the use of plastic bags, where possible, and introducing biodegradable bags where needed. We’ll also work towards protecting the Earth’s trees by using post consumer recycled content in our paper products and offering you an option to use an online e-directory and reservation system for booking your next stay
• Our bath amenities are 99% natural, biodegradable, and the packaging is recyclable. We continue to partner with companies who demonstrate their own “responsibility” to environmental practices
• Providing a 100% non-smoking hotel rooms and internal public areas to enhance air quality
• Trash recycling, using environmental certified cleaning and laundry products to reduce the amount of chemicals released and enerygy used, among others

TAKE CARE OF YOURSELF

Maintaining your schedule while traveling is difficult. To help keep you exercising while on the road, we offer access to fitness facilities

We also offer a free hot breakfast every morning. If you are in hurry, grab a Hampton’s On the Run® Breakfast Bag from the front desk so you do not have to miss out

Visit our lobby for a warm, friendly environment to make connections and build relationships. If you are looking for a place to just relax, grab a cup of coffee and a good book, we invite you to make yourself at home

TAKE CARE OF OTHERS

Staying connected While on the road, it can be important to stay connected with friends and loved ones. Throughout our property we offer free high-speed internet access

We also have free newspapers available to help keep you connected with world events

Our commitment to providing a healthy stay for our guests is a journey with a lifetime of opportunities

HOUSEKEEPING

For your comfort, housekeeping services are provided every other day.

If you prefer to have the housekeeping service done daily, please stop at the front desk or dial 0 by 10 am the day you would like it to start.

If you choose not to have service during your stay, please place the DND (do not disturb) sign outside your door.

If you would like any extra towels, bath amenities or any other room amenities throughout your stay, please call or stop by the front desk at your earliest convenience.

For all housekeeping requests, please dial 0.

TRAVELER SAFETY TIPS

• Do not answer the door in your hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from the staff is supposed to have access to your room and for what purpose
• When returning to the hotel in the late evening, use the main entrance of the hotel. Be observant and look around before entering parking lots
• Close the door securely whenever you are in your room, and use all of the locking devices provided
• Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the swimming pool, or other places where they can easily be stolen
• Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry
• Do not invite strangers to your room
• Safeguard all your valuables
• Do not leave valuable in your vehicle
• Check to see that any sliding glass doors or windows and any connecting room doors are locked
• Be observant and look around carefully before entering parking floors
• If you see any suspicious activity, please report your observations to the management

INFORMATION FOR GUESTS WITH DISABILITIES

• Accessible Rooms - Our hotel has rooms with special features for guests with mobility disabilities such as wider doorways, roll-in showers, toilets with grab bars, and more maneuvering space. We also have rooms with visual alarms and notification devices for guests who are deaf or hard of hearing. If you need a room with these features, please contact the front desk to see if any are available
• Accessible facilities - Our facilities are designed to be usable by individuals with who use wheelchairs and other mobility devices
• Service Animals - Our hotel welcomes service animals that are individually trained to perform work or tasks for individuals with disabilities in all areas open to guests. Please note that service animals may not be in the swimming pool or other bodies of water, and may not be left alone
• Assistance for blind/low vision guests - If you need any written/printed information to be read to you, or would like an orientation of your room or the facilities, please contact the front desk or guest services
• Emergency procedures - Please contact the front desk to inquire about what to do in the event of an emergency
• Other requests - If you have any other disability-related requests during your stay, we are here to help. Please contact the front desk or our General Manager who is the ADA Contact Person

GENERAL INFORMATION

• Your privacy and safety are our number one priority. Take a moment to review the important information provided below
• A team member is available to assist you 24 hours, 7 days a week. For more information, dial 0 for guest services
• We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room

EMERGENCY NUMBERS

• Security – Dial 0 for Guest Services
• Medical Emergencies – Dial 911
• Other Emergencies – Dial 911

SECURITY SERVICES

• Fire emergency system
• Smoke detectors for the hearing-impaired available
• Safety deposit boxes available at the Front Desk

EMERGENCY PROCEDURES

• The most important part of our safety program is making sure that you know what to do in the event of an emergency. When you arrive, take a moment to look for the emergency exits on your floor. Stairs are located at both ends of every hallway on every floor. Fire alarm pull stations are also located on each floor. In the event of a fire, pull the nearest fire alarm
• We recommend that you take a few precautionary steps after arriving in your guest room:
• Locate the nearest emergency exits
• Carefully review the map on the back of your guest room door
• Locate the nearest fire extinguisher and fire alarm

FIRE SAFETY PROCEDURES

• Our hotel is equipped with a modern, efficient fire emergency system and smoke detectors in guest rooms and hallways. We want to make sure you are prepared to exit the hotel facility safely if any of our detection systems sound a warning, so we ask that you familiarize yourself with the following procedures
• EXITING THE FACILITIES
• Take your key
• Test your door for heat or smoke before opening it
• If the hallway is clear, exit by the nearest stairwell
• Do not use the elevators

IF YOUR DOOR FEELS WARM

• Place wet towels at the base of the door
• Dial 0 for Guest Services, give your name and room number
• Turn off your air conditioner or heater to keep smoke from entering the room
• Get down on the floor to avoid inhaling smoke

SECURITY AND SAFETY TIPS

• We want to do all we can to help you enjoy a memorable and safe stay at our hotel. Here are a few tips for your safety and security while you are traveling.
• INSIDE THE GUEST ROOM
• Lock your door securely using all locking devices when you are in your room and always use the peephole to identify visitors
• Before opening your guest room door, ask for identification. If you are uncertain about anyone who comes to your door, dial 0 for Guest Services
• Place your valuables, especially jewelry and large amounts of money, in the safety deposit box available at the Front Desk
• Check to make sure connecting room doors are locked

Hilton Honors Reward Program Benefits

• Enhance your stay with Hilton Honors.
• With Hilton Honors, the benefits start the moment you join. Enjoy Digital Check In, Free WiFi, discounted Hilton Honors rates, and more!
• Become a Hilton Honors member today and earn a welcome bonus points on your first stay, plus an extra bonus points after two stays

Join Hilton Honors today for free

Hampton Inn by Hilton Coconut Grove
Miami / Coral Gables

2800 SW 28th Terrace - Miami FL 33133
[P] 305.448.2800 | [F] 305.442.8655
Email | WEB

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